Shipping policy

Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays).

If we experience a high volume of orders, shipments may be delayed by a short period. In such cases, we will notify you via email.

Shipping Time

Once your order is shipped, delivery usually takes:

  • Metro cities: 3–5 business days

  • Other locations: 5–7 business days

Delivery times may vary depending on courier partner, location, and unforeseen circumstances.

Shipping Charges

  • Standard Shipping: Free shipping on all orders (if applicable)

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with tracking details.
You can track your order using the provided tracking link.

Delays

We are not responsible for delays caused by:

  • Natural disasters

  • Courier partner delays

  • Incorrect or incomplete shipping address provided by the customer

Please ensure your shipping details are accurate at checkout.

Damaged or Lost Packages

If your order arrives damaged, or if your package is lost in transit, please contact us at qenora.official@gmail.com within 24 hours of delivery (or expected delivery date).

We will work with our shipping partners to resolve the issue as quickly as possible.

Incorrect Shipping Address

If an incorrect address is provided and the order is already shipped, we cannot guarantee a replacement or refund.
Please double-check your address before placing the order.

Contact Us

If you have any questions regarding shipping, feel free to contact us at:
📧 qenora.official@gmail.com